We have a 30-day return policy. If your smilerex® purchase does not meet your satisfaction, you may return it within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at returns@smilerex.com Please note that returns will need to be sent to the following address:

Unikos Global Limited
Unit J12, Big Yellow Storage
1 Gelderd Place
Leeds
LS12 6HL
United Kingdom

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@smilerex.com.

 

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at help@smilerex.com.